Frequently Asked Questions

Get answers to the most common questions about NYC subway tracker.

What is the NYC Subway Tracker?

The NYC Subway Tracker is a set of tools designed to help users track the NYC subway system in real-time. Rather than relying on the official MTA website or app, our tracker provides more accurate and up-to-date information on train arrivals, delays, and service changes with a more accessible API.

How do I get started?

Right now we only support implementing the NYC Subway Tracker on TRMNL. In the future we want to open it up to more platforms as well as having an accessible api.

What kind of support do you offer?

This is currently a one person operation if you need support or have a product question shoot me an email at [email protected].

How often are the train times updated?

Currently we update our internal data every 30 seconds. TRMNL users have the option of setting their own refresh rate, using a higher frequency refresh time is preferred for the most accurate data.

Is my data secure?

Yes, we take data security very seriously. All data is encrypted and stored securely. We follow industry best practices to ensure your data is safe.